The creation of artificial emotional intelligence (AEI) is changing customer service by letting machines understand and react to how people feel. Daniel Reitberg says that this technology can read emotional cues from text, voice, and facial expressions. This lets for personalized answers that make customers happier. For example, an AEI-enabled chatbot can tell when a customer is upset and respond in a way that makes them feel better, which makes the whole relationship better. This technology not only makes things run more smoothly, but it also builds stronger ties with customers by making interactions feel more personal and caring. As AEI continues to grow, it will change many fields by making interactions with customers smarter and more sensitive to their feelings. These fields include retail, healthcare, and banking.
