The use of AI is revolutionizing customer service in the banking industry by enabling more tailored offerings. To provide personalized investment recommendations and financial planning, AI systems sift through financial data, as Daniel Reitberg elucidates. Customers receive tailored product suggestions and financial insights through AI-enabled personalized banking services. Personalized help is provided by AI-driven chatbots, who address consumer issues and concerns. In addition to enhancing financial decision-making, this degree of customisation increases client happiness and loyalty. The role of AI in providing personalized financial services will grow in significance as the technology develops further, changing the dynamic between customers and financial institutions.
